About Us...
TienVale - The neighborhood shop I learned from my mother...
Hello, I'm Rosana.
From the age of three or four, I grew up behind a counter with my Italian mother in Argentina. She taught me that in retail you don't just sell products: you also take care of people...
She treated every customer like family. With honesty, kindness, and respect... with that kind of affection you only learn by seeing it day after day. That's my essence. That's what I grew up with...
That's why I created TienVale.
Because I am passionate about "proper" commerce and I want you to feel the same as my mother's customers felt: that there is someone on the other side who truly cares about you.
My promise (the same one my mother made):
I spend hours - sometimes until four in the morning - looking for products that give you security, that don't cause you problems, that actually work.
I'll find the best prices for you, even if it means earning very little. Because that's what my mother taught me: "the customer always comes first."
I offer free shipping, even if it means reducing my profit margin. Because I know that matters to you.
And I would never - ever- do anything that could harm you (at least not consciously). It goes against everything I am.
My selection process:
Every product you see on TienVale has passed through a rigorous filter:
✓ I read comments and reviews from other buyers.
✓ If I find a well-founded negative comment, I discard the product.
✓ I only work with suppliers I trust.
✓ I check specifications and features.
Does this mean that everything will always be perfect?
I wish I could guarantee it 100%. But to be honest with you: it depends on my suppliers, and even though I choose them carefully, sometimes things can go wrong.
What I CAN guarantee you:
If something doesn't meet your expectations, I'll be here to fix it. Hassle-free returns, quick responses, and a genuine commitment to doing things right.
Because my intention is ALWAYS to offer you good products. If something goes wrong, it's not because I knowingly sell poor-quality items—it's because I trusted a supplier who let me down. And in that case, I take responsibility and work with you to resolve it.
What makes TienVale different?
I'm not a big company. I don't have a huge team or million-dollar budgets.
I am a person who inherited my mother's values: honesty, kindness, and an absolute commitment to customer satisfaction.
Every product you see here has passed through my hands. Every description I've written. Every question you send me, I answer.
Because TienVale isn't just a store. It's the neighborhood shop I learned from my mother, now online.
My commitment to you:
✨ Careful selection- Only products that I myself would buy for myself and my family.
✨ Fair prices- The best I can offer you, even if I earn less.
✨ Free shipping- 24-48h to mainland Spain, no hidden costs.
✨ Personal attention- When you write to me, you are writing to ME.
✨ Absolute honesty- Just like she taught me...
A message from the heart:
I know there are bigger stores, with more products, with more marketing. But none of them have what I offer you: the values of a traditional neighborhood shop, with the soul of a daughter who learned from her Italian mother that every customer deserves to be treated like family.
If you give me the opportunity to serve you, I promise you'll feel the difference.
Thank you for trusting TienVale💜
- Rosana
Founder of TienVale
Daughter of a good merchant, a merchant at heart.